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Account & workspace
Contact support and report a problem
Send a useful support request while protecting credentials and customer data.
Quick visual guide
Send one clear report without passwords, tokens, keys, or payment data.
- 1
Choose New Ticket
Open Support and select New Ticket in the upper-right corner.
New Ticket - 2
Describe the issue
Include the page, exact steps, expected result, actual result, time, and safe error text.
Ticket area - 3
Track its status
Use Open, In Progress, Resolved, and Closed to find the ticket later.
Status tabs
Red labels show the exact control to use.
Detailed referenceOpen this for definitions, limits, examples, and troubleshooting.
Support versus feedback
| Use | When |
|---|---|
| Support | Something is broken, blocked, billed incorrectly, or specific to your account. |
| Feedback | You have a product idea, workflow improvement, or feature request. |
Write a useful report
- State the page and active workspace.
- List the exact steps that reproduce the problem.
- Say what you expected and what happened instead.
- Include the time and the error message, with credentials removed.
- Attach a screenshot or short recording with private data hidden.
Never send secrets
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Still need help?
Tell us what you were trying to do and what happened.